How Did We Do?
We'd love to know how you felt about the service you received from us, so we can continue to improve our offering in the future.
How would you rate the overall quality of the physiotherapy service you received during your treatment?
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Poor
Fair
Good
Very Good
Excellent
Which of the following aspects of our physiotherapy service did you find exceptional today?
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Ease of booking appointments and clinic accessibility
Friendliness and professionalism of staff
Attentiveness and willingness of the physiotherapist to listen
Clarity of explanation about my condition and diagnosis
Effectiveness of treatment in reducing my pain and improving my function
Clarity of explanation about my treatment plan and recovery timeline
Physiotherapist's expertise and knowledge
Guidance on home exercises and self-management strategies
Which of the following aspects of our service could we improve upon?
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Ease of booking appointments and clinic accessibility
Friendliness and professionalism of staff
Attentiveness and willingness of the physiotherapist to listen
Clarity of explanation about my condition and diagnosis
Effectiveness of treatment in reducing my pain and improving my function
Clarity of explanation about my treatment plan and recovery timeline
Physiotherapist's expertise and knowledge
Guidance on home exercises and self-management strategies
What was the most challenging or unsatisfactory part of your physiotherapy service experience today?
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Difficulty booking appointments or long wait times
Unfriendly or unprofessional staff
Unclear explanation of my condition or diagnosis
Treatment was not effective in reducing my pain or improving my function
Lack of attentiveness or feeling rushed/unheard
Treatment caused excessive pain or discomfort
Unclear explanation of my treatment plan or recovery timeline
Insufficient guidance on home exercises or self-management
The physiotherapist lacked expertise or knowledge
Unexpected costs or unclear billing information
To help us fix this for you, would you be willing to provide more details about your experience?
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Yes
No
Tell us more about what went wrong
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Based on your experience today, how likely are you to continue using our services again in the future?
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Yes, definitely
Probably
Probably not
No, definitely not
How likely are you to recommend our physiotherapy services to a friend or colleague?
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Very Likely
Likely
Unlikely
Not at all
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